{"id":117685,"date":"2011-05-26T02:00:00","date_gmt":"2011-05-26T02:00:00","guid":{"rendered":"https:\/\/ac-franchise.com\/article\/la-franchise-immobiliere-lance-son-esprit-qualite-2012-avec-alain-betous-en-premier-mediateur"},"modified":"2011-05-26T02:00:00","modified_gmt":"2011-05-26T02:00:00","slug":"la-franchise-immobiliere-lance-son-esprit-qualite-2012-avec-alain-betous-en-premier-mediateur","status":"publish","type":"post","link":"https:\/\/ac-franchise.com\/article\/la-franchise-immobiliere-lance-son-esprit-qualite-2012-avec-alain-betous-en-premier-mediateur","title":{"rendered":"La franchise immobili\u00e8re lance son \u00ab\u00a0esprit qualit\u00e9 2012\u00a0\u00bb avec Alain Betous en premier m\u00e9diateur"},"content":{"rendered":"<div class=\"widget left_picture_title_text\">\n<div class=\"row-fluid\">\n<div class=\"thumbnail widget-media-thumbnail span4\"> <a href=\"https:\/\/ac-franchise.com\/wp-content\/uploads\/2013\/11\/28\/20131128030001-7cb2ba4422289e1bed1308d73f1c6c58.jpg\" data-remote=\"true\"> <img decoding=\"async\" src=\"https:\/\/ac-franchise.com\/wp-content\/uploads\/2013\/11\/28\/20131128030001-7cb2ba4422289e1bed1308d73f1c6c58.jpg\" title=\" \"><\/a> <\/div>\n<div class=\"widget-content\"> Le<strong> Groupe AKERYS <\/strong>a engag\u00e9 le plan \u00ab esprit qualit\u00e9 2012 \u00bb pour am\u00e9liorer ses produits et services et la satisfaction de ses clients. L&rsquo;optimisation de la relation avec saclient\u00e8le constitue l&rsquo;un des jalons essentiels de ce plan. Dans ce cadre, Philippe Sorret a d\u00e9cid\u00e9 de nommer aupr\u00e8s de lui Alain Betous comme m\u00e9diateur du Groupe.<\/p>\n<p> A travers la r\u00e9solution des cas individuels qui lui seront pr\u00e9sent\u00e9s, le m\u00e9diateur stipulera des recommandations d&rsquo;am\u00e9lioration de la relation client au sein du Groupe. Il pourra \u00e9galement intervenir aupr\u00e8s des administrations en charge de la conciliation (ex : commission d\u00e9partementale de conciliation), des associations de consommateurs et des collectifs d&rsquo;investisseurs ou de locataires. <\/p>\n<p> La charte de m\u00e9diation du groupe, disponible sur internet, pr\u00e9cise le cadre de sa mission. Alain Betous, ancien secr\u00e9taire g\u00e9n\u00e9ral du r\u00e9seau AKTIF+, a pris ses fonctions le 25 avril. Il travaille dans le Groupe depuis 14 ans et a occup\u00e9 diff\u00e9rents postes au sein des filiales (directeur du d\u00e9veloppement commercial, directeur de l&rsquo;administration<br \/> des ventes, direction d&rsquo;un r\u00e9seau commercial, secr\u00e9taire g\u00e9n\u00e9ral). C&rsquo;est pour sa grande connaissance du Groupe et de ses diff\u00e9rents m\u00e9tiers qu&rsquo;il a \u00e9t\u00e9 choisi.<\/p>\n<p> \u00a0\u00bb\u00a0Cette nomination s&rsquo;inscrit pleinement dans le cadre de l&rsquo;actuel plan \u00ab esprit qualit\u00e9 2012 \u00bb et t\u00e9moigne de l&rsquo;importance que nous accordons au sein du Groupe \u00e0 la satisfaction client \u00bb, atteste Philippe SORRET.\u00a0\u00bb<\/p>\n<p><u>A Propos d&rsquo;Akerys <br \/><\/u>Acteur majeur sur le march\u00e9 de l<strong>&lsquo;immobilier<\/strong> depuis 25 ans, <strong>AKERYS <\/strong>a \u00e9largi son offre de produits dans l&rsquo;investissement locatif vers l&rsquo;accession \u00e0 la propri\u00e9t\u00e9, les logements sociaux et les r\u00e9sidences th\u00e9matiques avec services. L&rsquo;originalit\u00e9 de son mod\u00e8le est d&rsquo;avoir r\u00e9uni l&rsquo;ensemble des m\u00e9tiers qui accompagnent un projet immobilier. L&rsquo;ensemble de ses r\u00e9seaux, AKTIF +, IFB France, Liins repr\u00e9sente une force commerciale de pr\u00e8s de 400 conseillers.<br \/> Sur le dernier exercice, le Groupe a r\u00e9alis\u00e9 un chiffre d&rsquo;affaires de 526 millions d&rsquo;euros. Son activit\u00e9 g\u00e9n\u00e8re, de fa\u00e7on directe ou indirecte, 13 000 emplois. AKERYS compte 76 000 clients et g\u00e8re plus de 850 r\u00e9sidences, occup\u00e9es par 120 000 locataires.<\/p>\n<p><em>Communiqu\u00e9 de presse<br \/><\/em> <\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Le Groupe AKERYS a engag\u00e9 le plan \u00ab esprit qualit\u00e9 2012 \u00bb pour am\u00e9liorer ses produits et services et la satisfaction de ses clients. L&rsquo;optimisation de la relation avec saclient\u00e8le constitue l&rsquo;un des jalons essentiels de ce plan. Dans ce cadre, Philippe Sorret a d\u00e9cid\u00e9 de nommer aupr\u00e8s de lui Alain Betous comme m\u00e9diateur du [&hellip;]<\/p>\n","protected":false},"author":48,"featured_media":117686,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[1],"tags":[1844],"class_list":["post-117685","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-des-reseaux","tag-vie-du-reseau-de-la-franchise","entry","has-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AKERYS IMMOBILIER: La franchise immobili\u00e8re lance son &quot;esprit qualit\u00e9 2012&quot; avec Alain Betous en premier m\u00e9diateur<\/title>\n<meta name=\"description\" content=\"Le Groupe AKERYS a engag\u00e9 le plan \u00ab esprit qualit\u00e9 2012 \u00bb pour am\u00e9liorer ses produits et services et la satisfaction de ses clients. 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