{"id":107554,"date":"2014-03-05T04:58:00","date_gmt":"2014-03-05T04:58:00","guid":{"rendered":"https:\/\/ac-franchise.com\/article\/limpact-de-la-nouvelle-loi-relative-a-la-consommation-sur-le-commerce-en-ligne-2"},"modified":"2014-03-05T04:58:00","modified_gmt":"2014-03-05T04:58:00","slug":"limpact-de-la-nouvelle-loi-relative-a-la-consommation-sur-le-commerce-en-ligne-2","status":"publish","type":"post","link":"https:\/\/ac-franchise.com\/article\/limpact-de-la-nouvelle-loi-relative-a-la-consommation-sur-le-commerce-en-ligne-2","title":{"rendered":"L\u00b4impact de la nouvelle loi relative \u00e0 la consommation sur le commerce en ligne"},"content":{"rendered":"

\u00a0Le projet de loi relatif \u00e0 la consommation \u00a0va impacter directement le secteur du e-commerce et notamment \u00a0les contrats conclus entre les consommateurs et les sites marchands\u00a0: renforcement d\u00b4information avant tout contrat, obligations li\u00e9es aux d\u00e9lais de livraison, droit et d\u00e9lai de r\u00e9tractation, \u2026<\/span><\/p>\n

<\/p>\n
\n
<\/a> <\/div>\n
\n

Les informations pr\u00e9contractuelles renforc\u00e9es<\/h2>\n

\u00a0Le site vendeur devra fournir au client des informations suppl\u00e9mentaires\u00a0: Un formulaire de r\u00e9tractation devra \u00eatre fourni au consommateur qui devra \u00eatre inform\u00e9 qu\u2019il devra assumer les frais de retour du produit en cas de r\u00e9tractation, ainsi que du co\u00fbt de renvoi du bien <\/b>lorsque celui-ci, en raison de sa nature, ne peut normalement \u00eatre renvoy\u00e9 par la poste.<\/p>\n

Avant la conclusion du contrat, ces informations doivent \u00eatre fournies au consommateur de mani\u00e8re lisible et compr\u00e9hensible,<\/b> ou mises \u00e0 sa disposition, par tout moyen adapt\u00e9 \u00e0 la technique de communication \u00e0 distance utilis\u00e9e. \u00a0Apr\u00e8s la conclusion du contrat, ces informations, accompagn\u00e9es du formulaire type de r\u00e9tractation, doivent \u00eatre fournies au consommateur, sur un support durable (papier, cl\u00e9-USB, CD-Rom, DVD, disque dur, courriel, carte m\u00e9moire\u2026). .<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

\n

Nouvelles obligations relatives aux d\u00e9lais de livraison<\/h2>\n

Sauf indication pr\u00e9cise de la date de livraison, le vendeur doit ex\u00e9cuter la livraison au plus tard 30 jours apr\u00e8s la date du contrat (et non plus d\u00e8s la conclusion du contrat). <\/b>Aujourd\u2019hui, en cas de d\u00e9passement de cette date de plus de 7 jours, sauf cas de force majeure, le client peut r\u00e9silier le contrat par l\u2019envoi d\u2019une lettre recommand\u00e9e avec accus\u00e9 de r\u00e9ception. D\u00e9sormais en cas de non-respect de la date ou du d\u00e9lai, le consommateur devra d\u2019abord enjoindre le vendeur de s\u2019ex\u00e9cuter en lui laissant un d\u00e9lai suppl\u00e9mentaire raisonnable. Ce n\u2019est qu\u2019\u00e0 d\u00e9faut de respect de ce nouveau d\u00e9lai que le consommateur pourra rompre le contrat. Il doit \u00eatre rembours\u00e9 au plus tard dans les 14 jours suivant la date \u00e0 laquelle le contrat a \u00e9t\u00e9 d\u00e9nonc\u00e9. Pass\u00e9 ce d\u00e9lai, les sommes dues sont de plein droit major\u00e9e de 10% si le remboursement intervient au plus tard dans les 30 jours, de 20 % jusqu\u2019\u00e0 60 jours et de 50% ult\u00e9rieurement.<\/span> <\/div>\n

\n
\n
<\/a> <\/div>\n
\n

Les droits de r\u00e9tractation renforc\u00e9s<\/h2>\n

Le d\u00e9lai de r\u00e9tractation\u00a0passe de 7 \u00e0 14 jours<\/b>.\u00a0A d\u00e9faut d\u00b4avoir inform\u00e9 le client de son droit de r\u00e9tractation, le d\u00e9lai pour l\u2019exercer est\u00a0maintenant de\u00a012 mois (au lieu de 3 mois actuellement). Le droit de r\u00e9tractation peut \u00eatre exerc\u00e9 par le client avant l\u2019expiration du d\u00e9lai de 14 jours, en adressant le formulaire type de r\u00e9tractation. Il dispose ensuite de 14 jours pour renvoyer le bien et 14 jours pour \u00eatre rembourse. Le professionnel est tenu de rembourser la totalit\u00e9 des sommes vers\u00e9es, y compris les frais de livraison<\/span> <\/div>\n<\/p><\/div>\n<\/p><\/div>\n

En plus, le projet de loi vise a \u00e0 renforcer la lutte contre les clauses abusives, en particulier celles contenus dans les conditions g\u00e9n\u00e9rales de vente type.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

\u00a0Le projet de loi relatif \u00e0 la consommation \u00a0va impacter directement le secteur du e-commerce et notamment \u00a0les contrats conclus entre les consommateurs et les sites marchands\u00a0: renforcement d\u00b4information avant tout contrat, obligations li\u00e9es aux d\u00e9lais de livraison, droit et d\u00e9lai de r\u00e9tractation, \u2026 Les informations pr\u00e9contractuelles renforc\u00e9es \u00a0Le site vendeur devra fournir au client […]<\/p>\n","protected":false},"author":42,"featured_media":95655,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[450],"tags":[1843],"class_list":["post-107554","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-de-la-franchise","tag-reglementation-des-affaires","entry","has-media"],"acf":[],"yoast_head":"\nL\u00b4impact 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